Membership Coordinator - Harnett County Branch

MEMBERSHIP SERVICES COORDINATOR
Job Title: Membership Services Coordinator                  FLSA Status: Exempt
Job Code: 501                                                                    Job Grade: Level 4
Reports to: Executive Director                                            Revision Date: March 14, 2024

 
POSITION SUMMARY:
Leads all aspects of membership for the branch including recruitment of new members, retention of existing members, department reporting, and supervision of assigned staff.  Assists in the development and implements new procedures and methods to achieve strategic goals. Performs other duties as assigned by supervisor.
 
ESSENTIAL FUNCTIONS:

1. Provide leadership for the continued improvement of all membership services including member and program participant relations, information/marketing and registration.
2. Responsible for accurately maintaining all membership and/program records and cash controls. Assist in preparation of monthly reports.
3. Ensure proper implementation of front desk procedures and communicate any changes to staff. Uphold all YMCA policies and procedures including child abuse prevention, emergency response and finance.
4. Ensure progress to reach or succeed departmental goals as directed by supervisor.
5. Build relationships with members; help members connect with one another and to the YMCA. Support Annual Campaign and participate in assigned functions of fund-raising.
6. Manage training for membership staff and ensure the delivery of appropriate database and customer service training.
7. Mange department inventory, supplies and equipment maintenance. Report all maintenance and cleaning concerns to appropriate personnel. Assist in production and ordering of marketing materials.
8. Attend staff meeting and complete YMCA specific training/certifications as directed.

1. Associates degree or equivalent education and experience.
2. One to two years’ experience working in a nonprofit agency preferred.
3. Strong oral and written communication, customer service and problem solving skills.
4. Organizational and supervisory skills, a good understanding of team leadership, project management, administrative procedures, income production and expense control, maintenance of accurate records and point of sale systems.
5. Completion of: Child Abuse Prevention for Supervisory Staff; CPR; First Aid; AED; Blood-borne Pathogens within 60 days of hire.
6. Work effectively with people of different backgrounds, abilities, opinions and perceptions.

• Schedule department staff in accordance with YMCA employment policies. Report shift vacancies to supervisor.
• Training and on-going development of a multi-discipline department of approximately ten employees. Report staff concerns to supervisor.
• Recruit, engage and develop volunteer staff to improve services.

• Demonstrate excellent customer service skills by exceeding member expectations! Consistently welcome every guest who enters the YMCA (by name, if known) and recognize all members and guests upon departure.
• Engage in active listening with members and program participants in order to build relationships, understand individual’s goals and interests, and take the initiative to ensure the member has a positive experience.
• Proactively resolve member concerns and when the opportunity presents itself, go above and beyond to exceed expectations.
• Help guests and members experience the YMCA by introducing them to other staff and members. Develop new opportunities for members to interact with one another.
• Understand the mission statement and core values of the YMCA. Model the core values while working and communicating with staff and members.
• Understand and engage with community members and organizations, develop relationships with the community.
• This is a full time position, nights and weekends are required.