Carlie C and Joyce believe that customers are the most valuable asset of a business, that it does not cost anything to be friendly, and that the reward for being friendly is great. The cost of not being friendly, on the other hand, is very high. It is extremely important to make customers feel welcomed and at home in your business. The first and last contact should be friendly and courteous. One of the most important responses we can give our customers is “yes, we have that item” or “yes, we will get it for you.” For us, “no” is not sufficient. We strive to accommodate our customers with the products and services they ask for. We offer unique signature items that are not available at other retailers. We aspire to have items available for sale throughout the entire promotional time frame. We seek to offer the best possible product, at the best possible price, in a clean store with plenty of help and friendly service.
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